Coercive Isomorphic Change in Digital Government Development: A Case Study of Digital Workspace Adoption

Kamilia Qurrotul Ain; Zuliansyah Putra Zulkarnain

doi:10.64423/arpa.v33i2.8

Authors

Kamilia Qurrotul Ain Department of Public Administration Science, Universitas Indonesia Author
Zuliansyah Putra Zulkarnain Faculty of Administrative Sciences, Department of Public Administration, Universitas Indonesia Author

DOI:

https://doi.org/10.64423/arpa.v33i2.8

Keywords:

Digital Transformation, Digital Workspace, Isomorphism, Integrated Digital Workspace-Smart Office, Ministry of National Development Planning

Abstract

Digital government transformation leads to an integrated government process and creates new value and services. The digital maturity framework stresses that integrated processes and new service creation denote a high maturity level of the digital government. A step-by- step development is required to establish the maturity level. However, digital transformation studies have shown that it is not a linear process but rather a result of external influences forcing a government to adopt an advanced information and technology (IT) system without considering organizational needs and change capacity. This study extends the digital government transformation literature by exploring the Integrated Digital Workspace Smart Office (IDW-SO) development case at the Ministry of National Development Planning ( MNDP) through an isomorphism lens. IDW-SO adoption occurs within the low level of Indonesia’s Digital Competitiveness Index (DCI), the standard digital talent of the ministry, poor IT infrastructure, and low organizational digital capacity. This study reveals that IDW- SO development results from coercive isomorphism, which creates a gap between IT systems and ministerial needs. Furthermore, the adoption process has the potential for IT application duplication within the ministry, making it an inefficient IT investment.

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